Terms of Service

1. Agreement to Terms

By accessing or using the Trenly platform ("the Service"), including interacting with our AI-powered systems via phone, email, SMS, chat, or property listings, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• • "Service" or "Platform" means the Trenly web application, AI assistant, voice AI phone system, email and SMS communication systems, property listings, and all related features at trenly.com.
• • "AI Assistant" means the artificial intelligence chat system that provides portfolio analytics, recommendations, and operational assistance.
• • "Voice AI" means the automated phone system that answers calls, provides information, and takes actions on behalf of property owners.
• • "Customer" or "Owner" means a property owner or manager who subscribes to the Service.
• • "Tenant" means a current renter who occupies a property managed through the Service.
• • "Prospect" means a potential tenant who interacts with listings, tours, or communications through the Service.

3. Description of Service

Trenly is an AI-powered property management platform designed for self-managing landlords and property owners. The Service includes:

• • AI-assisted portfolio management, analytics, and recommendations
• • Automated document processing and data extraction
• • AI-powered communications with tenants and prospects (email, SMS, voice)
• • Property listings, tour scheduling, and prospect management
• • Financial tracking, insurance management, tax record keeping, and vendor management
• • Data import from third-party property management systems

4. Account Requirements

To use the Service as a Customer, you must:

• • Be at least 18 years old
• • Provide accurate and complete information about yourself and your properties
• • Maintain the security of your account credentials
• • Notify us immediately of any unauthorized access to your account

Each Customer account is associated with a single organization. You are responsible for all activity that occurs under your account, including actions taken by the AI Assistant on your behalf.

You are responsible for the accuracy of tenant, property, and financial data you enter or import into the Service. Inaccurate data may result in incorrect AI outputs, communications, or analytics.

5. Subscription and Payment Terms

The Service is offered on a subscription basis with the following terms:

• • Billing: Subscriptions are billed in advance on a recurring basis through Stripe. You authorize us to charge your payment method on file for all applicable fees.
• • Refund policy: New subscribers may cancel within the first 30 days for a full refund. After 30 days, no refunds are provided for partial billing periods.
• • Cancellation: You may cancel your subscription at any time through your account settings. Your access will continue until the end of the current billing period.
• • Price changes: We may change subscription pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period.

6. AI Services Consent and Usage

6a. Consent to AI Processing

By using the Service, you consent to the processing of your data by third-party AI providers, including OpenAI, Google, and Anthropic. This processing includes your personal information, financial data, document content, and communications as necessary to deliver the Service's features.

6b. AI-Generated Content Disclaimer

AI-generated content, including analytics, recommendations, property valuations, and drafted communications, is provided for informational and operational purposes only. AI outputs may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before relying on it for any decision.

6c. AI Communications Authorization

You authorize the Service to generate and send communications (email, SMS, and voice) on your behalf to your tenants, prospects, and vendors. Depending on your configuration, some communications may be sent automatically while others require your explicit approval. You are responsible for reviewing your communication settings and the content of AI-generated messages.

6d. AI Model Training

We may use anonymized and aggregated data to improve the Service. Your identifiable data is not used to train third-party AI models. Data sent to OpenAI via the API is not used by OpenAI to train their models by default, per their API data usage policy.

7. Acceptable Use

You agree not to:

• • Use the Service for any illegal purpose or in violation of any applicable law
• • Violate fair housing laws, including using the Service to discriminate against any protected class
• • Manipulate or attempt to manipulate the AI systems to produce misleading, harmful, or illegal outputs
• • Use the Service to send unsolicited communications in violation of CAN-SPAM or TCPA regulations
• • Share your account credentials with unauthorized individuals
• • Attempt to bypass security measures, reverse engineer, or interfere with the Service
• • Upload malicious code, viruses, or harmful content
• • Use the Service in a manner that could damage, disable, or impair the Service

8. Data Usage and Ownership

You retain ownership of all data you enter, upload, or import into the Service. By using the Service, you grant us a non-exclusive, worldwide license to use, process, store, and transmit your data solely as necessary to provide, maintain, and improve the Service, including AI processing by our third-party providers.

• • Aggregated data: We may create anonymized, aggregated data sets from your information. Such data cannot be used to identify you and may be used for analytics, benchmarking, and Service improvement.
• • Data portability: You may export your data through the Service at any time during your active subscription. Upon account termination, you will have a 30-day window to export your data (see Section 15).

9. Third-Party Services

The Service relies on the following categories of third-party providers:

• • AI providers: OpenAI, Google, and Anthropic for document processing, analytics, and communications
• • Payment processing: Stripe for subscription billing and payment handling
• • Communications: Twilio for SMS and voice phone system; AWS SES for email delivery
• • Infrastructure: Amazon Web Services for hosting and data storage
• • Data integrations: Third-party property management systems and property data services for data import and enrichment

We do not guarantee the continuous availability of any third-party service. Disruptions to third-party services may affect the functionality of the Service. You agree to comply with applicable third-party terms of service when using features that depend on these integrations.

10. Voice AI and Automated Communications

• • Call recording and transcription: Calls to the Voice AI system may be recorded and transcribed to provide the Service. You acknowledge that call recordings and transcripts may be stored and accessible through your account.
• • Two-party consent states: If your properties are located in states that require all-party consent for call recording, you are responsible for ensuring compliance with applicable call recording and wiretapping laws. Local laws vary and it is your responsibility to understand the requirements in your jurisdiction.
• • Outbound SMS: You represent that you have obtained appropriate consent from recipients before using the Service to send SMS messages, as required by TCPA and applicable regulations.
• • AI actions during calls: The Voice AI may schedule tours, provide property information, or take other actions during calls based on the caller's requests and your configured settings.
• • Prospect SMS consent: Prospects who provide their phone number through property listing web forms (tour scheduling, contact inquiries, or rental applications) consent to receive SMS messages as disclosed on those forms. Prospects may opt out at any time by replying STOP. See our SMS Terms & Conditions for full details.

11. Intellectual Property

The Service and its original content, features, AI models, document processing algorithms, and functionality are owned by Trenly and are protected by copyright, trademark, and other intellectual property laws.

• • AI-generated content: Content generated by the Service's AI systems (analytics, recommendations, drafted communications) is provided as part of the Service. You may use this content for your property management purposes but may not resell or redistribute it.
• • No reverse engineering: You may not reverse engineer, decompile, or attempt to extract the algorithms, models, or source code of the Service or its AI systems.

12. Data Accuracy and Disclaimer

You acknowledge and agree that:

• • AI-extracted data from documents may contain errors. You are responsible for reviewing and verifying extracted information.
• • Property valuations, market estimates, and financial projections are informational only and should not be relied upon as appraisals or professional valuations.
• • The Service does not provide legal, tax, investment, or financial advice. All analytics and recommendations are for informational purposes only.
• • AI-generated communications sent on your behalf are your responsibility. You should configure the Service's communication settings appropriately and review AI-drafted messages.
• • The Service does not guarantee compliance with fair housing laws. You are solely responsible for ensuring your use of the Service complies with all applicable fair housing regulations.

13. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRENLY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO TRENLY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Trenly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages arising from:

• • Errors, inaccuracies, or omissions in AI-generated content, analytics, or recommendations
• • Communications sent by the AI on your behalf, including any claims by recipients
• • Actions taken by the Voice AI during phone calls
• • Decisions made based on the Service's analytics or AI outputs
• • Unavailability of the Service or third-party integrations
• • Loss of data, revenue, or business opportunities

14. Indemnification

You agree to indemnify, defend, and hold harmless Trenly and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• • Your use of the Service or violation of these Terms
• • Communications sent by the AI on your behalf to tenants, prospects, or vendors
• • Violations of fair housing laws in connection with your use of the Service
• • Violations of TCPA, CAN-SPAM, or other communications regulations
• • Violations of call recording or wiretapping laws in your jurisdiction
• • Data you enter, upload, or import into the Service

15. Termination

We may terminate or suspend your account immediately, without prior notice, for violation of these Terms, non-payment, fraudulent activity, or abuse of the Service.

Upon termination (whether by you or by us):

• • Data export window: You will have 30 days to export your data from the Service. After 30 days, your data will be deleted in accordance with our Privacy Policy.
• • Phone number release: Any phone numbers provisioned for your account through the Service will be released. You should update your property marketing materials accordingly.
• • Surviving obligations: Sections regarding limitation of liability, indemnification, intellectual property, dispute resolution, and governing law survive termination of these Terms.

16. Service Availability

We strive to provide reliable access to the Service, but we do not guarantee any specific level of uptime or availability. The Service may be temporarily unavailable due to:

• • Planned maintenance and updates
• • Disruptions to third-party services (AI providers, payment processors, hosting)
• • Technical issues, security incidents, or circumstances beyond our control

No service level agreement (SLA) or uptime guarantee is provided unless separately agreed to in writing.

17. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service. When the Terms are updated, the Terms of Service version number will be incremented, which will require your re-acceptance upon next login. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

19. Dispute Resolution and Arbitration

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association (AAA).

• • Arbitration will be conducted individually and not as part of a class action. By using the Service, you waive your right to a jury trial or to participate in a class action lawsuit against Trenly.
• • Small claims exception: Either party may bring an individual action in small claims court instead of arbitration, provided the claim falls within the court's jurisdictional limits.
• • Statute of limitations: Any claim arising under these Terms must be brought within one (1) year after the cause of action arises, or the claim is permanently barred.
• • Equitable relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
• • Each party shall bear its own legal costs unless otherwise required by law.

20. General Provisions

• • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
• • Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trenly regarding the Service.
• • Waiver: The failure of Trenly to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• • Notices: We may provide notices to you via email, in-app notification, or by posting on the Service. You may send notices to us at the contact information in Section 21.
• • Force majeure: Trenly shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, acts of war, government actions, cyberattacks, internet outages, hosting provider failures, AI service interruptions, or other unforeseen circumstances.

21. Contact Us

If you have questions about these Terms, please contact us: