Terms of Service

1. Agreement to Terms

By accessing or using the Trenly platform ("the Service"), including interacting with our AI-powered systems via phone, email, SMS, chat, or property listings, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• • "Service" or "Platform" means the Trenly web application, AI assistant, voice AI phone system, email and SMS communication systems, property listings, and all related features at trenly.com.
• • "AI Assistant" means the artificial intelligence chat system that provides portfolio analytics, recommendations, and operational assistance.
• • "Voice AI" means the automated phone system that answers calls, provides information, and takes actions on behalf of property owners.
• • "Customer" or "Owner" means a property owner or manager who subscribes to the Service.
• • "Resident" means a current renter who occupies a property managed through the Service.
• • "Prospect" means a potential resident who interacts with listings, tours, or communications through the Service.
• • "Housing Provider" means the person or entity that owns, leases, or manages a rental property and makes the decisions about it: who may apply, who is approved, what the rent and lease terms are, what notices are served, and how residents are treated. Under these Terms, the Customer is the Housing Provider for every property in its account. Trenly is not a Housing Provider.
• • "Customer Content" means everything you enter, upload, import, configure, or instruct in the Service, including property and resident data, documents, listing descriptions, photos, pet and house rules, screening criteria, lease terms, notice content, assistant persona and rule settings, autonomy settings, and any instruction you give the AI Assistant or Voice AI. Customer Content includes material the Service repeats, summarizes, or relies on when it generates content or communicates on your behalf.
• • "Compliance Assistance Features" means any feature of the Service that summarizes, flags, tracks, or drafts around a legal or regulatory requirement, including landlord-tenant law summaries, fair housing language checks, screening policy settings, compliance deadline reminders, disclosure templates, formal notice and adverse action drafts, and any AI response about a legal topic.

3. Description of Service

Trenly is an AI-powered property management platform designed for self-managing landlords and property owners. The Service includes:

• • AI-assisted portfolio management, analytics, and recommendations
• • Automated document processing and data extraction
• • AI-powered communications with residents and prospects (email, SMS, voice)
• • Property listings, tour scheduling, and prospect management
• • Financial tracking, insurance management, tax record keeping, and vendor management
• • Data import from third-party property management systems

4. Account Requirements

To use the Service as a Customer, you must:

• • Be at least 18 years old
• • Provide accurate and complete information about yourself and your properties
• • Maintain the security of your account credentials
• • Notify us immediately of any unauthorized access to your account

Each Customer account is associated with a single organization. You are responsible for all activity that occurs under your account, including actions taken by the AI Assistant on your behalf.

You are responsible for the accuracy of resident, property, and financial data you enter or import into the Service. Inaccurate data may result in incorrect AI outputs, communications, or analytics.

4a. Your Role as Housing Provider

You are the Housing Provider for every property in your account. Trenly provides software and AI tools that you operate. Trenly does not own, lease, or manage your properties, and is not your property manager, real estate broker, attorney, or fiduciary.

You, not Trenly, make and are responsible for every decision about your properties and the people who live in or apply for them, including:

• • Whom to accept as an applicant or resident, and on what criteria
• • Rent, fees, deposits, and lease terms
• • Whether and when to serve any notice, begin any legal process, or end any tenancy
• • How to respond to requests for reasonable accommodation or modification
• • How to handle deposits and other money owed to or by residents
• • The settings, instructions, and Customer Content you give the Service, including how much the AI may do without your review

The Service is built so that these decisions stay yours. The AI may gather information, draft, recommend, and prepare, but it does not approve or deny an applicant, set or change rent, serve a notice, sign a lease, or move deposit funds on its own, at any setting. When the Service asks you to decide, the decision and its consequences are yours.

5. Subscription and Payment Terms

The Service is offered on a subscription basis with the following terms:

• • Billing: Subscriptions are billed in advance on a recurring basis through Stripe. You authorize us to charge your payment method on file for all applicable fees.
• • Refund policy: New subscribers may cancel within the first 30 days for a full refund of subscription fees paid. Charges for services already used or ordered are not refundable, including screening reports, physical mail and process serving, phone number provisioning, and other usage-based or pass-through charges. After 30 days, no refunds are provided for partial billing periods.
• • Cancellation: You may cancel your subscription at any time through your account settings. Your access will continue until the end of the current billing period.
• • Price changes: We may change subscription pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period.

6. AI Services Consent and Usage

6a. Consent to AI Processing

By using the Service, you consent to the processing of your data by third-party AI providers, including OpenAI, Google, and Anthropic. This processing includes your personal information, financial data, document content, and communications as necessary to deliver the Service's features.

6b. AI-Generated Content Disclaimer

AI-generated content, including analytics, recommendations, property valuations, and drafted communications, is provided for informational and operational purposes only. AI outputs may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before relying on it for any decision.

6c. AI Communications Authorization

You authorize the Service to generate and send communications (email, SMS, and voice) on your behalf to your residents, prospects, and vendors. Depending on your configuration, some communications may be sent automatically while others require your explicit approval. You are responsible for reviewing your communication settings and the content of AI-generated messages.

6d. AI Model Training

We may use anonymized and aggregated data to improve the Service. Our agreements with our third-party AI providers prohibit them from using your identifiable data to train their models, and we do not enable any provider setting that would permit it.

6e. Autonomy Settings and Automatic Sending

The Service lets you choose how much the AI may do without your review, from drafting only to sending routine communications automatically. If you enable automatic sending for any category of communication, you accept that those communications go out in your name without your prior review, and you remain responsible for them as if you had sent them yourself. You can lower the setting at any time. Some categories of action are never automated regardless of your settings (see Section 4a).

6f. Instructions You Give the AI

Any instruction, rule, persona setting, listing description, house or pet rule, screening criterion, or other Customer Content you provide may be repeated or relied on by the AI when it communicates with residents, prospects, and vendors. You are responsible for making sure your Customer Content is accurate and lawful. Trenly may decline to follow, and may block or modify, any instruction or content that Trenly reasonably believes would violate fair housing law, consumer protection law, communications regulations, or these Terms, and may suspend the affected feature or account. Blocking or modifying content is a safeguard, not a review, and it is not an approval of anything Trenly did not block.

6g. AI Disclosure to Recipients

You authorize Trenly to identify the assistant acting for you as an automated or AI system to residents, prospects, vendors, and callers where Trenly considers it appropriate or where law requires it, and you will not configure or instruct the Service to conceal that fact.

7. Acceptable Use

You agree not to:

• • Use the Service for any illegal purpose or in violation of any applicable law
• • Violate fair housing laws, including using the Service to discriminate against any protected class
• • Instruct or configure the AI to apply, express, or conceal any preference, limitation, or exclusion based on a protected characteristic, or to work around the Service's fair housing safeguards
• • Manipulate or attempt to manipulate the AI systems to produce misleading, harmful, or illegal outputs
• • Use the Service to send unsolicited communications in violation of CAN-SPAM or TCPA regulations
• • Share your account credentials with unauthorized individuals
• • Attempt to bypass security measures, reverse engineer, or interfere with the Service
• • Upload malicious code, viruses, or harmful content
• • Use the Service in a manner that could damage, disable, or impair the Service

8. Data Usage and Ownership

You retain ownership of all data you enter, upload, or import into the Service. By using the Service, you grant us a non-exclusive, worldwide license to use, process, store, and transmit your data solely as necessary to provide, maintain, and improve the Service, including AI processing by our third-party providers.

• • Aggregated data: We may create anonymized, aggregated data sets from your information. Such data cannot be used to identify you and may be used for analytics, benchmarking, and Service improvement.
• • Data portability: You may export your data through the Service at any time during your active subscription. Upon account termination, you will have a 30-day window to export your data (see Section 15).

9. Third-Party Services

The Service relies on the following categories of third-party providers:

• • AI providers: OpenAI, Google, and Anthropic for document processing, analytics, and communications
• • Payment processing: Stripe for subscription billing and payment handling
• • Communications: Twilio for SMS and voice phone system; AWS SES for email delivery
• • Infrastructure: Amazon Web Services for hosting and data storage
• • Data integrations: Third-party property management systems and property data services for data import and enrichment

We do not guarantee the continuous availability of any third-party service. Disruptions to third-party services may affect the functionality of the Service. You agree to comply with applicable third-party terms of service when using features that depend on these integrations.

10. Voice AI and Automated Communications

• • Call recording and transcription: Calls to the Voice AI system may be recorded and transcribed to provide the Service. You acknowledge that call recordings and transcripts may be stored and accessible through your account.
• • Two-party consent states: If your properties are located in states that require all-party consent for call recording, you are responsible for ensuring compliance with applicable call recording and wiretapping laws. Local laws vary and it is your responsibility to understand the requirements in your jurisdiction.
• • Outbound SMS: You represent that you have obtained appropriate consent from recipients before using the Service to send SMS messages, as required by TCPA and applicable regulations.
• • AI actions during calls: The Voice AI may schedule tours, provide property information, or take other actions during calls based on the caller's requests and your configured settings.
• • Prospect SMS consent: Prospects who provide their phone number through property listing web forms (tour scheduling, contact inquiries, or rental applications) consent to receive SMS messages as disclosed on those forms. Prospects may opt out at any time by replying STOP. See our SMS Terms & Conditions for full details.

11. Intellectual Property

The Service and its original content, features, AI models, document processing algorithms, and functionality are owned by Trenly and are protected by copyright, trademark, and other intellectual property laws.

• • AI-generated content: Content generated by the Service's AI systems (analytics, recommendations, drafted communications) is provided as part of the Service. You may use this content for your property management purposes but may not resell or redistribute it.
• • No reverse engineering: You may not reverse engineer, decompile, or attempt to extract the algorithms, models, or source code of the Service or its AI systems.

12. Compliance Assistance, Disclaimers, and Your Responsibilities

12a. Trenly Does Not Provide Legal, Tax, Financial, or Compliance Advice

Trenly is not a law firm, and no attorney-client relationship is created by your use of the Service. Nothing in the Service, including any AI response, summary, template, flag, reminder, score, or recommendation, is legal, tax, investment, financial, or compliance advice. Property valuations, market estimates, and financial projections are informational only and are not appraisals or professional valuations.

12b. Compliance Assistance Features Help. They Do Not Certify.

Trenly builds Compliance Assistance Features because we want you to operate lawfully and we try to make that easier. They are assistance, not assurance. You acknowledge and agree that:

• • They are not a compliance program, audit, certification, or guarantee. Trenly does not certify that you, your properties, your listings, your screening criteria, your notices, or your communications comply with any law.
• • They are incomplete by design. They cover some jurisdictions, some topics, and some patterns of language, and not others. A feature that does not flag something is not a determination that it is lawful.
• • They may be wrong or out of date. Laws change, local rules vary, and summaries are produced with AI assistance from public sources. Verify anything you rely on against the current law and with a qualified professional.
• • They do not replace your own compliance program. You are responsible for knowing and following the federal, state, and local laws that apply to each property, including fair housing, landlord-tenant, security deposit, rent regulation, screening, consumer reporting, privacy, and communications laws, and for retaining your own counsel.
• • Trenly does not warrant the outcome of any notice, deadline, or filing. Statutory deadlines are yours to meet whether or not the Service reminds you.

12c. Fair Housing

You are the Housing Provider and are solely responsible for complying with the federal Fair Housing Act and every state and local fair housing, anti-discrimination, and source-of-income law that applies to your properties. In particular:

• • You set every screening criterion, occupancy standard, pet rule, and policy the Service applies or repeats, and you are responsible for their lawfulness and for applying them consistently.
• • You make every decision to approve, deny, or condition an application, and you are responsible for the reasons given and for any adverse action notice you issue. The AI does not make these decisions.
• • You are responsible for responding to requests for reasonable accommodation and modification, including requests involving assistance animals.
• • Trenly's fair housing language checks scan for some discriminatory language and may block or flag it. They do not detect all discriminatory conduct, do not evaluate your decisions or their effects, and do not make any communication, listing, or decision compliant.
• • If the AI generates a statement that is inaccurate or that you believe may raise a fair housing concern, you are responsible for correcting the record with the recipient. Trenly's liability for that statement is governed by Section 13.

Trenly will not knowingly assist any use of the Service that discriminates on the basis of a protected characteristic, and may suspend or terminate an account for such use (see Sections 7 and 15).

12d. Screening and Consumer Reports

If you obtain screening reports through the Service, you are responsible for complying with the Fair Credit Reporting Act and applicable state and local law as the recipient and user of those reports, including having a permissible purpose, obtaining applicant authorizations, using reports only as permitted, safeguarding and disposing of them, issuing adverse action notices with the required content and timing, and following any local restriction on the use of criminal, eviction, or credit history. The Service may assemble a screening packet and draft an adverse action notice for you; the decision and the issuing of the notice are yours. Screening reports are prepared by third-party consumer reporting agencies under their own terms, and Trenly does not warrant their accuracy or completeness.

12e. Notices, Forms, and Drafts

Formal notices, leases, disclosures, letters, and other documents the Service drafts or generates are templates prepared from your Customer Content and general information. They are not tailored legal documents, may not satisfy the requirements of your jurisdiction, and are provided for your review and, if you choose, your use. You are responsible for reviewing each document, confirming it is correct and lawful for the property and situation, and serving or delivering it in the manner the law requires. Sending, serving, or filing a document is your act, whether you perform it yourself or direct the Service to perform it for you.

12f. Data Accuracy

AI-extracted data from documents, imported data, and AI-generated summaries may contain errors. You are responsible for reviewing and verifying information before relying on it, and for the accuracy of your Customer Content.

13. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRENLY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO TRENLY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Trenly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages arising from:

• • Errors, inaccuracies, or omissions in AI-generated content, analytics, or recommendations
• • Communications sent by the AI on your behalf, including any claims by recipients
• • Actions taken by the Voice AI during phone calls
• • Decisions made based on the Service's analytics or AI outputs
• • Unavailability of the Service or third-party integrations
• • Loss of data, revenue, or business opportunities

Allocation of responsibility. Without limiting the above, Trenly is not liable for any claim, fine, penalty, investigation, or loss to the extent it arises from (a) your acts, omissions, or decisions as Housing Provider, including screening criteria, application decisions, rent and lease terms, notices, accommodation requests, and deposit handling; (b) Customer Content, including instructions or settings you gave the AI; (c) communications you approved, sent, or configured to be sent automatically; (d) your failure to review AI output where the Service presented it for your review; or (e) your violation of any law or of these Terms. Trenly's liability for errors in AI-generated content that arise without any of those causes is limited as stated above.

Exceptions required by law. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or willful misconduct.

14. Indemnification

You agree to indemnify, defend, and hold harmless Trenly and its officers, directors, employees, and agents from and against any claims, complaints, charges, investigations, liabilities, damages, fines, penalties, losses, and expenses (including reasonable attorneys' fees) brought by any person or governmental agency, including fair housing agencies, arising out of or related to:

• • Your use of the Service or violation of these Terms
• • Your acts, omissions, or decisions as Housing Provider, including screening criteria, application approvals and denials, adverse action notices, rent and lease terms, notices and legal process, accommodation requests, and deposit handling
• • Customer Content, including listing content, screening criteria, house and pet rules, and instructions or settings you gave the AI
• • Communications sent on your behalf through the Service to residents, prospects, applicants, or vendors, whether drafted by you or by the AI, and whether sent after your approval or automatically under your settings
• • Any actual or alleged violation of fair housing, anti-discrimination, landlord-tenant, consumer reporting, or privacy law in connection with your properties or your use of the Service
• • Any actual or alleged violation of TCPA, CAN-SPAM, or other communications regulations, or of call recording or wiretapping laws in your jurisdiction
• • Any dispute between you and a resident, prospect, applicant, vendor, or governmental agency

This obligation does not apply to the extent a claim is finally determined to have been caused by Trenly's gross negligence or willful misconduct.

Trenly will notify you of any claim for which it seeks indemnification, and may participate in the defense with counsel of its choosing at its own expense. A failure or delay in giving that notice does not relieve you of your obligations under this Section except to the extent you are materially prejudiced by it. You may not settle any claim in a way that imposes an obligation on Trenly or admits fault on Trenly's behalf without Trenly's written consent.

15. Termination

We may terminate or suspend your account immediately, without prior notice, for violation of these Terms, non-payment, fraudulent activity, or abuse of the Service.

Upon termination (whether by you or by us):

• • Data export window: If your subscription ends through your cancellation or our non-renewal, you will have 30 days to export your data from the Service. Where we terminate or suspend an account for violation of these Terms, non-payment, fraudulent activity, or abuse, access may end immediately and any export is at our discretion. Data is thereafter retained or deleted in accordance with our Privacy Policy.
• • Phone number release: Any phone numbers provisioned for your account through the Service will be released. You should update your property marketing materials accordingly.
• • Surviving obligations: Sections regarding limitation of liability, indemnification, intellectual property, dispute resolution, and governing law survive termination of these Terms.

16. Service Availability

We strive to provide reliable access to the Service, but we do not guarantee any specific level of uptime or availability. The Service may be temporarily unavailable due to:

• • Planned maintenance and updates
• • Disruptions to third-party services (AI providers, payment processors, hosting)
• • Technical issues, security incidents, or circumstances beyond our control

No service level agreement (SLA) or uptime guarantee is provided unless separately agreed to in writing.

17. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide notice via email or a prominent notice within the Service before the changes take effect. When the Terms are updated, the Terms of Service version number is incremented, and we may require your re-acceptance. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

19. Dispute Resolution and Arbitration

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association (AAA).

• • Arbitration will be conducted individually and not as part of a class action. By using the Service, you waive your right to a jury trial or to participate in a class action lawsuit against Trenly.
• • Small claims exception: Either party may bring an individual action in small claims court instead of arbitration, provided the claim falls within the court's jurisdictional limits.
• • Statute of limitations: Any claim arising under these Terms must be brought within one (1) year after the cause of action arises, or the claim is permanently barred.
• • Equitable relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
• • Each party shall bear its own legal costs unless otherwise required by law, except that nothing in this section limits Trenly's right to recover attorneys' fees under Section 14 (Indemnification).

20. General Provisions

• • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
• • Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trenly regarding the Service.
• • Waiver: The failure of Trenly to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• • Notices: We may provide notices to you via email, in-app notification, or by posting on the Service. You may send notices to us at the contact information in Section 21.
• • Force majeure: Trenly shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, acts of war, government actions, cyberattacks, internet outages, hosting provider failures, AI service interruptions, or other unforeseen circumstances.
• • Relationship of the parties: Trenly is an independent contractor providing software and related services. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or fiduciary relationship, and Trenly is not your property manager, real estate broker, or attorney. Where the Service communicates or acts on your behalf, it does so as a tool operating under your instructions and settings, and you are the principal responsible for those communications and actions.
• • Independent advice: You acknowledge that you have had the opportunity to consult your own legal, tax, and financial advisors about your use of the Service, and that you are not relying on Trenly for that advice.

21. Contact Us

If you have questions about these Terms, please contact us: