Deleting Your Trenly Account

How to delete your account

You can delete your Trenly account either of these ways:

• • In the Trenly Owner app (iOS or Android): open Settings → Delete account and confirm. Deletion takes effect immediately.
• • In Trenly Rental Services (the app for trades, on iPhone or Android): open Account, then Delete my account, and confirm. Deletion is immediate and permanent; see below.
• • By email: write to support@trenly.com from the email address on your account and ask us to delete it. We verify the request and process it promptly.

Trenly Rental Services accounts

Deleting an account in Trenly Rental Services, the app for trades, works differently from deleting a Trenly owner account, which the rest of this page describes:

• • It is immediate and permanent. There is no 30-day window, and a deleted Rental Services account can't be restored. You're signed out on every phone, sign-in with Face ID or a passkey is turned off, and your name, email address and mobile number are removed.
• • Your business closes if you were the last person on it. Landlords on Trenly who sent you jobs no longer reach it.
• • Reports you already sent stay with the landlords and customers you sent them to, as their record of the work.
• • Unused credit is forfeited. It is not refunded and can't move to another account.
• • You can sign up again later with the same email address or mobile number. That starts a new account, with none of the old one's jobs, customers or credit.

What happens when you delete

• • You're signed out everywhere, and your name, email, and phone number are removed from Trenly.
• • If you're the only person on your account, your organization closes too: the subscription is cancelled and Trenly stops managing your properties and residents.
• • Your remaining data is permanently purged after a 30-day window.

Changed your mind?

You have 30 days to reverse a deletion. Email support@trenly.com within that window and we can restore your account. After 30 days, deletion is permanent.

What we keep, and why

Some records are not deleted because other people are party to them or the law requires us to keep them:

• • Leases, payment and ledger history, and resident records are retained as business and financial records. They are no longer managed by — or reachable from — your deleted account.
• • Records we must keep to satisfy legal, tax, or accounting obligations are retained for their required period.

For the full picture of what we collect and how it's handled, see our Privacy Policy.